At Polotel, we understand that your satisfaction is paramount. That’s why we offer a 30-day money-back guarantee on all our hosting plans. If, within the first 30 days of your purchase, you are not completely satisfied with our services for any reason, you are eligible for a full refund, no questions asked.
Refund Eligibility:
To qualify for a refund under our money-back guarantee, your cancellation request must be submitted within the first 30 days from the date of your hosting plan purchase. Please note that this policy applies only to the initial purchase of a hosting plan and not to any additional services or domain registrations.
Cancellation Procedure:
To initiate the refund process, please contact our customer support team through our designated channels. We will guide you through the cancellation process and ensure that your refund is processed promptly.
Refund Method:
Refunds will be processed through the same payment method you used for the initial purchase. Please allow up to 7-10 business days for the refund to reflect in your account.
Non-Refundable Items:
Please be aware that domain registrations, SSL certificates, and any additional services beyond the hosting plan are non-refundable. These services are considered final sales.
Renewals and Late Cancellations:
Renewals of hosting plans are not eligible for refunds. If you wish to cancel your hosting plan, please ensure you do so before the renewal date to avoid automatic renewal charges.
Account Termination:
Polotel reserves the right to terminate or suspend any account that violates our terms of service or acceptable use policy. In such cases, no refunds will be issued.
Contact Information:
If you have any questions or need assistance with our refund and return policies, please feel free to reach out to our customer support team through our contact channels provided on our website.
Note: These refund and return policies are specific to hosting plans offered by Polotel in India. For any other services or regions, please refer to the respective policies provided by Polotel in that region.
